Guest FAQs

A: Check-in time is 4:00 P.M. Due to a previous reservation the property may not be clean/inspected/available prior to that time. Every effort is made to have your property cleaned and prepared for you by 4:00 p.m. however, it is not guaranteed. Our guests are offered a convenient door code for keyless entry that will become active at check-in time.

A: Check-out time is 10:00 A.M. We ask as a courtesy that you run any dirty dishes through the dishwasher and take out the trash. There is no need to strip the beds or do any additional cleaning. Your code will expire at 10:00 A.M. on your departure day. Refunds are not issued for early check-outs or no-shows.

A: The age requirement to reserve a vacation rental from Bluffton Traveler is 25 years. The guest who books the reservation and signs the rental agreement must meet this age requirement (a copy of government ID is required) and occupy the premises the entire length of the reservation.

A: Guest shall sign a rental agreement upon reservation confirmation and before being issued check-in instructions. Failure to sign rental agreement will result in a cancellation from Bluffton Traveler.
THIS RENTAL AGREEMENT supersedes all prior written or oral agreements and can be amended only through a written agreement signed by both parties. Provisions of this Rental Agreement shall bind and insure to the benefit of the owner and to the Guest and their respective heirs, successors, and assigns. 

A: Bookings canceled at least 45 days prior to arrival will be refunded in full minus the reservation fee plus tax and travel insurance, if applicable. Bookings canceled within 45 days prior to arrival will not be refunded. There is no refund for early departures or no-shows. Purchasing Trip Insurance is highly recommended.

A: Bluffton Traveler takes payment in the form of credit cards. We accept Visa, Mastercard, American Express and Discover.

A: Any use of the dwelling other than residential use during a family vacation must be approved by the rental agent. If the dwelling is to be used for any event, such as weddings, receptions, or large gatherings, the guest agrees to submit a request for approval to the agent and adhere to the agent’s determination on that request. If the agent approves the event, the guest may be required to pay an additional deposit and event fee. If the guest misrepresents an event to the agent, the guest agrees that the agent may refuse occupancy or have the dwelling vacated and the guest will not be entitled to a refund. Guest agrees to abide by the rules and restrictions of the community, if applicable, a copy of which will be located in the House Manual inside the property. Any community fines received during a guest’s stay will be assessed against the guest.

A: Pets are not permitted in our homes and villas or on the premises unless previously authorized by rental agent, in writing. The guest agrees to be responsible for picking up after their pet and will not allow the pet to be left unattended. Dogs are not permitted on furniture or beds in the property. If additional costs are incurred for cleaning, pick-up, flea treatments and/or similar actions as a result of the dog, the guest’s credit card will be billed. The nonrefundable pet fee is from $150 to $600 (defined by each property owner) weekly for the first dog and from $150 to $600 (defined by each property owner) weekly for each additional dog (if the property allows for more than one dog). Guests could be asked to leave without a refund if a pet is found on the premises or if outdoor video evidence shows one or several dogs in the property without prior permission and will be charged a pet fee of double the regular price for the violation.

A: For your convenience, all of our properties have washers and dryers, however, only a single-use detergent packet will be provided.

A: For your convenience, free Wifi is offered to guests of all of our properties. Please refer to the on-site House Manual for network login instructions and passwords.

A: Bluffton Traveler provides 24/7 on-call service. After 5:00 P.M. (Monday through Friday, holidays and weekends) our answering service will relay any emergencies to our on-call property manager.

A: Many different species inhabit the Lowcountry, including birds, deer, dolphins, and a variety of reptiles. It is not uncommon to spot alligators in lagoons and snakes in wooded areas. Please be alert to your surroundings. Although the May River is brackish water, the occasional alligator may make an appearance.

A: Every Property has its own availability calendar. Simply select dates for your trip and all available properties will be listed for you.

A: Bluffton Traveler has an exclusive property management agreement with the owner of each property on our website. We have a copy of all permits, meaning their ownership is verified by the township and/or county agency.

A: Kitchens include dishes, silverware, toaster, coffee maker, blender, pots and pans and cooking utensils. Linens include 2 towels, 1 hand towel and 1 wash cloth per guest. Dish towels, sheets and blankets (including sofa kit) are provided. Recreational/beach towels are provided (1 per guest). A starter set of amenities including 2 trash bags, dish soap, one laundry detergent packet, a roll of paper towels and several rolls of toilet paper will be provided so that you may begin to enjoy your vacation as soon as you arrive. All properties have a washer, dryer, and wireless internet.